We’ve all had positive moments in our lives that you just won’t forget. It doesn’t matter if those moments were part of personal life or professional life, occurred during studies or other forms of education: Situations that are associated with fun, inspiration, hope, interest, admiration, and pride are etched into our memory and can be recalled in great detail and with great emotional depth many years later. This is in strong contrast to a large number of lectures, meetings, trainings, etc. whose content we are only able to memorize after multiple repetitions and great effort, for a short period at most.
Change management has been a very popular topic in management literature. The overwhelming share of books that provide practical guidance on how to manage change are usually based on the assumption of a linear, step based change process. However, looking into real live organizations reveals a totally different picture. Change processes are more like a ride in a rollercoaster than a linear sequence of well-structured process steps.