Burnout is, largely, a social phenomenon. Many of the causes of burnout are social: when an organization is run in an unjust fashion, conflict is high, and employer demands are difficult to meet, employees are at a greater risk of burning out (Oberle et al, 2016). Burnout is also exhibited in social terms: burned out employees are more disagreeable, apathetic, and jaded. The diminished performance of a burned out employee can create more conflict and disappointment within their workplace, negatively impacting those around them (Kim et al, 2017).
Because burnout is such a social phenomenon, it can be spread through social channels (Dunford et al, 2014). The “burnout contagion effect” is evident when several employees within a team or department exhibit symptoms of burnout, or when burnout is spread from one employee to several others. Sometimes, burnout contagion occurs slowly, hopping from one dissatisfied employee to another; in some cases, though, burnout explodes into a wildfire of dejection, bitterness, and negative outcomes (Salyers et al, 2017).
Social psychological research has documented the origins and risk factors for burnout contagion effects, and has described in detail the patters through which burnout spreads. In addition, research has identified several steps that managers may take to snuff out the fire of discontent, and repair employee relationships. This dossier will review the current state of scientific knowledge on these subjects, with an eye toward making recommendations that managers can put into action
At times, burnout spreads from one employee to another, the way a cold or flu may be passed around a workplace. A burned out employee’s negativity, diminished productivity, and psychological unwellness may set a negative example for their peers and subordinates (Chullen, 2014). Their negativity may serve as a social model, and influence how others feel and think directly (Oberle et al, 2016). The individual impact of a burned out employee can also be indirect; since burned out employees tend to be low-performing, their poor quality of work may inconvenience people around them, or may require co-workers to increase their efforts, to “pick up the slack” (Salyers et al, 2017). These co-workers may, in turn, develop burnout of their own, and pass it to their nearby colleagues.
Burnout can also spread rapidly, across an entire department, office, or company (Dunford et al, 2014). This type of burnout contagion effect typically occurs following some precipitating event, such as mass layoffs, budget cuts, policy changes or the introduction of a new manager (Gill et al, 2017). In the wake of threatening changes, employees may experience fear and confusion, or frustration and anger. When these difficult feelings are not addressed by an unresponsive organization, burnout may develop and engulf numerous people who are in close contact with one another (Kim et al, 2017). Conversations in which employees repeatedly complain, exchange gossip, or exaggerate wrongdoing may cause burnout to increase in intensity or in scope.
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Catching fire: Which events in particular spread burnout?
When organizations restructure, there is often some redundancy in positions. Employees may perceive, or genuinely experience, a risk to their jobs. This risk can feel overwhelming, and outside of an employee’s control (Greenglass & Burke, 2016). Changes in how work is done may also follow this restructuring, causing more confusion. When a transition is not managed in a gradual, clearly communicated fashion, employees are particularly likely to feel undervalued, out of the loop, and demotivated. This can cause group transmission of burnout, and diminished productivity is a frequent result.
Most employees view new management with some degree of suspicion. When a new individual ascends to a position of power within an organization, workers may experience increased scrutiny, new work standards, new rules, and more negative consequences (Boamah et al, 2017). At times, individuals who are moved into new leadership positions do not receive adequate support or briefing on the organizations current projects; this can lead to employees’ time being wasted with redundant communications. New leadership policies can be hard to keep track of, and may not be preferable to the policies that employees had grown accustomed to. Due to all these factors, newly hired (or newly promoted) managers must be very proactive about the avoidance of burnout.
Layoffs, firings, and negative consequences.
Most humans are loss averse – they experience a loss more intensely than they appreciate a gain. Thus, when employees have to worry about losing their jobs or losing desire benefits, they tend to be deeply demotivated and demoralized (Vifladt et al, 2016). At times, cutting back is a necessity within an organization; however, managers must be aware that eliminating positions or cutting back on payment and benefits will be negatively received by workers. Effective managers will be up-front about the extent of cuts, and the rationale for them; they should allow for open communication about negative feelings. Frank, respectful discussions that honor employees’ fears can go a long way in preventing burnout contagion.
Cooling tensions: How to reduce the impact of burnout
Consult with employees.
As much as is possible within your organization, let employees in on the decision-making process. If your organization is about to restructure, ask your team about their reactions and concerns. They may be able to identify problems that you are unaware of, and which can be addressed prior to the restructure, preventing a crisis. When new management is instituted, consider allowing employees to meet with the prospective hires and to familiarize themselves with their work. When individuals have a sense of control over difficult circumstances, they are less likely to burn out in response to them (Chullen, 2014; Greenglass & Burke, 2016).
Honor negative feelings.
As a manager, you may feel tempted to brush employees’ feelings under the rug, to maintain morale and reduce conflict. However, suppression of emotions can have a rebound effect: hurt feelings, frustrations, and anger can come rushing back stronger than ever. Employees can also feel disrespected when their emotions are downplayed (Petitta et al, 2017). To avoid this, listen to employees when they are angry, sad, or frightened by developments. Do not take offense if they express critical reactions. Listen actively, and indicate that you understand why they are concerned. Your goal should not be to eliminate bad feelings; by legitimizing them, you can help employees process them and move forward.
Burnout can spread from one employee to another; negative, umotivated employees tend to be a negative influence on others around them
Burnout can also spread across an organization rapidly, particularly when a major disappointment strikes the workplace
Employees are particularly susceptible to burnout in times of change; new management, layoffs, and restructurings are especially prominent risk factors
To prevent burnout, communicate with employees about key decisions, and let them in on the process
Do not attempt to stifle all criticism and negative feelings – allow your employees to express their concerns, and you can work to prevent burnout
References and further readings
Boamah, S. A., Read, E. A., & Spence Laschinger, H. K. (2017). Factors influencing new graduate nurse burnout development, job satisfaction and patient care quality: a time‐lagged study. Journal of advanced nursing, 73(5), 1182-1195.
Chullen, C. L. (2014). Burnout Contagion in Supervisor-Subordinate Dyads. Business and Management Research, 3(2), 67.
Dunford, B. B., Boss, W. R., Boss, A. D., Zara, G. A., & Grooms, R. W. (2014). Can Entire Departments Be Burned Out? A Conservation of Resources Perspective on Burnout Contagion. Journal of Healthcare Management, 59(4), 305-306.
Gill, S., Nathans, L. L., Seidel, A. J., & Greenberg, M. T. (2017). Early Head Start start–up planning: Implications for staff support, job satisfaction, burnout, and turnover. Journal of Community Psychology, 45(4), 443-458.
Greenglass, E. R., & Burke, R. J. (2016). Stress and the effects of hospital restructuring in nurses. Canadian Journal of Nursing Research Archive, 33(2).
Kim, J., Youngs, P., & Frank, K. (2017). Burnout contagion: Is it due to early career teachers' social networks or organizational exposure?. Teaching and Teacher Education, 66, 250-260.
Oberle, E., & Schonert-Reichl, K. A. (2016). Stress contagion in the classroom? The link between classroom teacher burnout and morning cortisol in elementary school students. Social Science & Medicine, 159, 30-37.
Petitta, L., Jiang, L., & Härtel, C. E. (2017). Emotional contagion and burnout among nurses and doctors: Do joy and anger from different sources of stakeholders matter?. Stress and Health, 33(4), 358-369. Salyers, M. P., Bonfils, K. A., Luther, L., Firmin, R. L., White, D. A., Adams, E. L., & Rollins, A. L. (2017). The relationship between professional burnout and quality and safety in healthcare: A meta-analysis. Journal of general internal medicine, 32(4), 475-482.
Vifladt, A., Simonsen, B. O., Lydersen, S., & Farup, P. G. (2016). The association between patient safety culture and burnout and sense of coherence: A cross-sectional study in restructured and not restructured intensive care units. Intensive and Critical Care Nursing, 36, 26-34.
Dr. Devon Price is a social psychologist, writer, activist, and professor at Loyola University of Chicago’s School of Continuing and Professional Studies. Price’s work has appeared in numerous publications such as Slate, The Rumpus, NPR, and HuffPost and has been featured on the front page of Medium numerous times. They live in Chicago, Illinois.